Our Services
RN-led, evidence-based case management designed to improve outcomes and reduce costs.
Psychosocial Case Management
Physical injuries often come with hidden barriers like depression, anxiety, or family stress. Our psychosocial case managers identify risk factors early and coordinate support with behavioral health providers when appropriate. By addressing the “whole person,” Pinnacle ensures a more complete recovery and prevents delays in the return-to-work process.
Field Case Management
Our RN case managers meet patients at medical appointments or workplaces to bridge the gap between all stakeholders. This proactive presence ensures treatment plans are understood, providers and employers are aligned, and adjusters receive real-time updates. Field Case Management reduces miscommunication, speeds up approvals, and helps patients return to work safely and efficiently.
Telephonic Case Management
Telephonic Case Management offers a cost-effective solution when in-person visits aren’t necessary. Our RNs provide ongoing oversight through scheduled calls, follow-ups, and proactive communication. This approach ensures continuity of care, prevents unnecessary delays, and keeps claims on track while minimizing costs.
Catastrophic Case Management
Catastrophic cases demand specialized attention. Our experienced RNs coordinate multidisciplinary teams—including surgeons, rehabilitation specialists, and behavioral health providers—while supporting patients and families through the emotional and logistical challenges of recovery. From hospital discharge planning to long-term care management, Pinnacle ensures no detail is overlooked.
Utilization Review / Peer Review
With RN oversight and physician peer review, Pinnacle evaluates treatment plans against best-practice guidelines. This process reduces unnecessary procedures, prevents excessive costs, and validates that care is both appropriate and effective. Carriers and employers gain peace of mind knowing that medical decisions are guided by expertise, compliance, and objectivity.
Return-to-Work & Vocational Services
Our team works directly with providers and employers to create individualized return-to-work plans. We focus on safe, gradual reintegration, including modified duty assignments when needed. This proactive approach minimizes downtime, reduces disability durations, and helps employees regain confidence and productivity.